At 999q, we take the privacy of our Pakistan players seriously. This policy explains exactly what personal information we collect, why we collect it, how it is stored and protected, and what rights you have over your own data.
A quick overview of the six core principles that shape how we handle personal data on the 999q platform.
We only collect the data that is genuinely needed — registration details, payment information for PKR transactions, and activity data for account management. We don't gather information we don't have a clear reason to hold.
All personal data stored by 999q is protected using industry-standard encryption. Payment details processed through JazzCash, Easypaisa and other channels are handled via secure encrypted connections at all times.
999q does not sell, rent or trade your personal information to outside organisations for marketing or any other commercial purpose. Your data stays within the 999q operational ecosystem.
Every category of data we collect has a stated, legitimate purpose — account verification, payment processing, fraud prevention, customer support and responsible gaming management. Nothing is collected without reason.
You have the right to access a copy of your data, request corrections, ask for deletion where legally permissible, and withdraw consent for non-essential data processing. Contact support to exercise any of these rights.
We retain your data only for as long as is necessary — while your account is active, and for a defined period thereafter to meet legal obligations. Data that is no longer needed is deleted or anonymised on a scheduled basis.
This Privacy Policy applies to the 999q online gaming and sports betting platform, accessible at 999q.onl. When this policy refers to "999q", "we", "us" or "our", it means the operating entity responsible for the platform and all services available through it.
This policy applies to all registered users of the 999q platform, including visitors who browse the site without creating an account. By using 999q — whether to play casino games, place sports bets on cricket or PSL matches, access promotions or make a PKR deposit — you are accepting the practices described in this Privacy Policy.
If you have any questions about this policy or how your data is handled, you can reach the 999q support team through the live chat or support portal available within your account dashboard.
The personal data we collect falls into several categories, depending on how you interact with the 999q platform.
When you create a 999q account, we collect: your full name, date of birth, residential address, email address, phone number and the login credentials (username and encrypted password) you choose during sign-up. This information is necessary to create and manage your account.
To comply with our anti-fraud and responsible gaming obligations, we may request identity verification documents. These typically include a copy of your CNIC (Computerised National Identity Card) and, where required, a selfie or additional proof of address. This data is collected only when verification is required and is handled with the highest level of security.
We record all deposits, withdrawals and bonus transactions on your account. The specific payment method details you use — such as your JazzCash or Easypaisa mobile wallet number — are recorded for payment processing purposes. We do not store full card numbers or mobile banking PINs.
We maintain a record of your gaming history on 999q — including games played, bets placed (cricket, PSL, casino, slots), bet amounts, results and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring and improving the platform experience.
When you access 999q, we automatically collect certain technical information: your IP address, device type, operating system, browser type and version, and the pages you visit. This is standard for any web-based platform and is used for security and performance purposes.
If you contact 999q support — via live chat, email or any other channel — we retain records of those communications. This helps us resolve disputes, track follow-up actions and improve our support quality.
Every category of data we collect serves one or more of the following legitimate purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, contact details |
| Identity verification (KYC) | CNIC, date of birth, KYC documents |
| Processing PKR deposits & withdrawals | Payment method details, transaction history |
| Fraud prevention & security | IP address, device data, transaction patterns |
| Responsible gaming monitoring | Session data, betting history, deposit frequency |
| Customer support | Account data, communication records |
| Personalising your experience | Game preferences, betting history (with consent) |
| Platform improvement & analytics | Aggregated, anonymised usage data |
We do not process your personal data for purposes beyond those listed above without first obtaining your explicit consent or being required to do so by law.
All financial transactions on 999q are conducted in PKR. The payment channels we work with — including JazzCash, Easypaisa, Raast, bank transfer and card payment processors — are third-party service providers who operate under their own privacy and security frameworks.
When you make a deposit or request a withdrawal, you are interacting directly with these payment service providers. 999q receives confirmation of the transaction and the identifier associated with your payment method (for example, the mobile wallet number), but we do not store full card numbers, mobile banking passwords, or other sensitive payment credentials on our servers.
We retain transaction records for account management and legal compliance purposes. These records include amounts, dates, payment methods and transaction identifiers — but not the underlying payment credentials themselves.
999q uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the user experience. Cookies are small text files stored on your device by your browser when you visit a website.
You can control cookie settings through your browser. Most browsers allow you to view, delete and block cookies from specific websites. Disabling essential cookies may affect your ability to log in or use certain platform features. Disabling analytics and functionality cookies will not prevent you from using 999q but may reduce the personalisation of your experience.
999q does not sell your personal data. We share data with third parties only where necessary and only in the following circumstances:
To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, we share the minimum required payment data with the relevant payment processor. These providers are bound by their own security and privacy obligations.
Where KYC verification is required, we may use a third-party verification service to confirm the authenticity of the documents you submit. These partners process data strictly for verification purposes and do not retain your data beyond the verification process.
Casino and sports betting game providers whose software runs on the 999q platform may receive anonymised game activity data for the purpose of game performance monitoring and RTP certification. They do not receive your personal identifying information.
999q may be required to disclose personal data in response to a lawful request from a competent authority — for example, in connection with fraud investigations or legal proceedings. In such cases, we will disclose only what is required and will not exceed the scope of the request.
Protecting your personal information is a priority at 999q. We implement a combination of technical and organisational security measures to guard against unauthorised access, accidental loss, destruction or disclosure of your data.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We recommend that you also take steps to protect your own account — including using a strong, unique password and enabling two-factor authentication.
We retain your personal data for as long as your 999q account is active and for a defined period after account closure, to meet our legal and compliance obligations.
The general retention principles we follow are:
When data is no longer required, it is either securely deleted or anonymised so that it can no longer be associated with a specific individual.
As a 999q account holder, you have rights over your personal data. The following rights are available to you:
You can request a copy of the personal data that 999q holds about you. We will provide this within a reasonable timeframe upon verification of your identity.
If any personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. You can update most details directly from your account settings.
You can request deletion of your personal data. Where this is legally permissible — and not prevented by our legal retention obligations — we will action the request and confirm when complete.
You can object to specific uses of your data — such as personalisation or analytics — where those uses are based on our legitimate interests rather than a legal requirement.
Where technically feasible, you may request a copy of your data in a structured, machine-readable format so that you can transfer it to another service provider.
In certain circumstances, you can ask us to restrict the processing of your data — for example, while a data accuracy dispute is being resolved — rather than having it deleted outright.
The 999q platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data, that account will be closed immediately and any associated data deleted.
If you are a parent or guardian and believe that your child may have used the 999q platform or submitted personal data, please contact our support team immediately so that we can investigate and take the appropriate action.
Age verification may be requested at any point during the account lifecycle. Where verification cannot be completed to confirm the account holder is 18 or above, the account may be suspended pending resolution.
999q may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date shown at the top of this page. Where changes are significant, we will notify registered account holders through their registered contact information or via a notice displayed upon login.
We encourage you to review this page periodically to stay informed about how your data is handled. Your continued use of the 999q platform following a policy update constitutes acceptance of the revised Privacy Policy.
If you disagree with any changes to the Privacy Policy, you should discontinue use of the platform and may contact support to request account closure and data deletion where applicable.
If you have any questions, concerns or requests relating to your personal data and how 999q handles it, our support team is available to help. You can reach us through:
When contacting us about a data request, please include your registered account username and enough information for us to verify your identity. We will not process data access, deletion or correction requests without first confirming that the request comes from the verified account holder.
Create your 999q account, deposit in PKR via JazzCash or Easypaisa, and enjoy casino games and sports betting with full confidence in how your data is protected.
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